Public Offer for the Provision of Information and Consulting Services and Laboratory Diagnostic Services

Almaty, Republic of Kazakhstan
Revision dated June 21, 2025

This document constitutes an official offer (public offer) of Sole Proprietor "Nano", hereinafter referred to as the "Contractor", to any individual, hereinafter referred to as the "Customer", who accepts this offer on the terms set out below.

1. Terms and Definitions

1.1. Offer – this document, published on the Contractor's Website.

1.2. Website – the Contractor's website located at https://mitolab.kz.

1.3. Acceptance of the Offer – the Customer's full and unconditional acceptance of the terms of this Offer by performing the actions specified in Section 4 of this Offer.

1.4. Customer – any legally capable individual who has effected Acceptance of the Offer.

1.5. Contractor – Sole Proprietor "Nano".

1.6. Services – information and consulting services in the form of access to video training and/or laboratory diagnostic testing services, provided by the Contractor.

1.7. Personal Account – the Customer's personal section on the Website, accessed by means of a unique login and password.

2. General Provisions

2.1. In accordance with Article 395 of the Civil Code of the Republic of Kazakhstan (the "RK Civil Code"), this document constitutes a public offer.

2.2. Acceptance of the Offer by the Customer creates a contract (in accordance with Article 396 of the RK Civil Code) on the terms of this Offer.

2.3. The Contractor has the right to amend the terms of this Offer at any time by publishing a new version on the Website. The new terms apply to Customers who effect Acceptance after such publication.

3. Subject of the Offer

3.1. The Contractor undertakes to provide the Customer with the Services of the Customer's choice, and the Customer undertakes to accept and pay for these Services on the terms of this Offer.

3.2. The list of Services and their prices are published on the Website. The Services include:

• 3.2.1. Information and consulting services (Video Training): Granting the Customer a non-exclusive right of access to pre-recorded video courses and accompanying materials for personal, non-commercial viewing via the Personal Account.
• 3.2.2. Laboratory diagnostic testing services: Receiving the Customer's request, biological sample and payment for the purpose of performing laboratory diagnostic tests using the Contractor's unique proprietary methodology and providing the results to the Customer in the Customer's Personal Account on the Website.

4. Procedure for Concluding the Contract (Acceptance of the Offer)

4.1. Acceptance of this Offer shall be deemed to occur when the Customer performs any of the following actions:

• Completing the registration procedure on the Website.
• Clicking the "Pay", "Buy" or any similar button when placing an order for a specific Service.

5. Cost of Services and Payment Procedure

5.1. The cost of the Services is determined unilaterally by the Contractor, is stated in Kazakhstani tenge (KZT) on the Website, and is valid as of the time the order is placed.

5.2. The Customer pays for the Services on a 100% prepayment basis via the "tip top pay" payment system or other payment methods available on the Website.

5.3. The Customer's payment obligation is deemed fulfilled at the moment the Contractor receives confirmation from the payment system that the funds have been successfully debited. A fiscal receipt is provided to the Customer in electronic form by the payment system.

5.4. The Contractor is entitled to introduce bonus programs, cashback schemes and other loyalty programs. The terms of such programs are published separately on the Website.

6. Procedure and Time Frames for the Provision of Services

6.1. Procedure for the provision of Video Training Services:

• 6.1.1. Access to the purchased training materials is granted to the Customer in the Personal Account after successful payment has been confirmed.
• 6.1.2. The Customer is responsible for having the technical means to view the materials (a suitable device and Internet access).

6.2. Procedure for the provision of laboratory testing Services:

• 6.2.1. After successful payment for the Service, a representative of the Contractor contacts the Customer using the contact details provided when placing the request, within one business day (between 10:00 and 18:00), to agree on the date and time of sample collection at one of the partner collection points.
• 6.2.2. The test results are provided to the Customer by posting them in the Personal Account within 3 (three) to 5 (five) business days from the date the biological sample is collected.
• 6.2.3. The Customer must provide correct contact details, appear at the appointed time and place to provide the biological sample, and follow the rules for preparing for the test.

7. Rights and Obligations of the Parties

7.1. The Contractor shall:

• Provide the Services with due quality and within the established time frames.
• Ensure the confidentiality of the Customer's data in accordance with the Privacy Policy published on the Website.

7.2. The Contractor is entitled to:

• Engage third parties to provide the Services, while remaining liable to the Customer for their actions.
• Suspend the provision of the Services or block the Customer's Personal Account if the Customer breaches the terms of this Offer.

7.3. The Customer shall:

• Provide accurate personal data.
• Pay for the Services in full and on time.
• Use all materials received in the course of the provision of the Services solely for personal, non-commercial purposes. Not copy or distribute them, and not transfer access to the Personal Account to third parties.

7.4. The Customer is entitled to:

• Receive quality Services in accordance with the terms of this Offer.

8. Refund Procedure

8.1. Refunds for Video Training Services: The Customer is entitled to request a full refund for a purchased course if the total viewing time of that course's materials has not exceeded 60 (sixty) minutes. Viewing time is counted from the moment the Customer first opens the page containing the video material.

8.2. Refunds for laboratory testing Services:

• The Customer is entitled to cancel the Service and request a full refund at any time before the biological sample is actually collected.
• If the Customer has paid for the Service but fails to appear for the appointment at the scheduled time, the Contractor offers to reschedule the appointment to another date and time.

9. Liability of the Parties and Limitation of Liability

9.1. For non-performance or improper performance of their obligations under this Offer, the parties bear liability in accordance with the applicable laws of the Republic of Kazakhstan.

9.2. Limitation of liability: The Contractor does not provide medical consultations. The information provided as part of the Video Training Services is for general informational purposes only. Laboratory test results require interpretation by a qualified attending physician. The Contractor is not liable for any decisions made by the Customer on the basis of the information or test results received, nor for any diagnoses made or treatment prescribed by the Customer for themselves or for third parties.

10. Dispute Resolution

10.1. All disputes and disagreements arising out of this Offer shall be resolved by the parties through negotiations.

10.2. If a dispute cannot be settled through negotiations, the Customer shall send a written claim to the Contractor at the email address specified in the Contractor's details. The period for considering a claim is 15 (fifteen) business days.

10.3. If the dispute is not settled through the claim procedure, it shall be resolved in court in accordance with the applicable laws of the Republic of Kazakhstan at the place of registration of the Contractor.

11. Term of the Offer and Other Terms

11.1. This Offer takes effect from the moment of its publication on the Website and remains in effect until it is withdrawn by the Contractor.

11.2. All matters not governed by this Offer shall be resolved in accordance with the applicable laws of the Republic of Kazakhstan.

12. Contractor's Details